Troubleshooting Your Hitron BRG

 

The Hitron BRG-series cable modem has five LED lights on the front indicating the network status:

 

• Power
  If the power light is blinking, your modem is not associated with your internet service. You will need to call our technical support department at 1-888-222-5314 to make sure your account is active and your modem is registered with our system.
  
  
• Cable
  If the cable light is blinking orange, your modem is connecting to the network. If the cable light is solid orange, your modem has found a connection and is securing it. If the cable light is solid green, the modem has a connection. If it continues to remain blinking or solid orange, the modem cannot establish a connection to the internet. Check the cable line that screws into the back of the modem and make sure it is secure. If necessary, bypass any splitter and run the cable directly from the outlet to the modem.
  
  
• Status
  If the status light is blinking, your modem is registering its connection with our network. Once the status light is solid, your modem is online.
  
  
• ETH
  If the ETH light is solid, your modem is connected to your computer, or your router if you are using one, using the ethernet cable in the back of the modem. If the ETH light is blinking, your modem is showing current internet activity from your computer or home network.
  
  
• USB
  If the USB light is solid, your modem is connected to your computer using the USB cable in the back of the modem. If the USB light is blinking, your modem is showing current internet activity from your computer.

If your modem is unable to get online, you will want to reset it. Remove the power cord from the back of the modem, and let it sit without power for at least 30 seconds. Then restore power to the modem and determine if it can get online. If the modem cannot connect to the internet, please call our technical support department at 1-888-222-5314 so we can determine if a service call is required.

 

If you have a router, you will want to disconnect power to the router while the modem is unplugged, and leave the router without power while the modem is getting connected to the internet. Once the cable light is solid, you can restore power to the router, and the PC light on the modem should turn on solid.

 

Still have questions? Please contact us at 1-888-222-5314.