Troubleshooting Your Ambit Modem

 

The Ambit cable modem has seven LED lights on the front indicating the network status:

 

• Power
  The power light will be on whenever the modem has power.
  
  
• USB
  If the USB light is solid, your modem is connected to your computer using the USB cable in the back of the modem. If the USB light is blinking, your modem is showing current internet activity from your computer.
  
  
• Enet
  If the enet light is solid, your modem is connected to your computer, or your router if you are using one, using the ethernet cable in the back of the modem. If the enet light is blinking, your modem is showing current internet activity from your computer or home network.
  
  
• Send
  If the send light is blinking, your modem is showing current internet activity from your computer or home network.
  
  
• Receive
  If the receive light is blinking, your modem is showing current internet activity from your computer or home network. If the receive light is blinking slowly, your modem is attempting to establish a connection. If it continues to blink at a steady rate, there is no connection to our network. Check the cable line that screws into the back of the modem and make sure it is secure. If necessary, bypass any splitter and run the cable directly from the outlet to the modem.
  
  
• Sync
  If the sync light is on, your modem is online.
  
  
• Ready
  If the ready light is blinking slowly, your modem is connecting to our network. If the ready light is blinking quickly, your modem has established the connection and is configuring its settings. If the ready light is solid, your modem is online. If the ready light is off while the power and sync lights are on, your modem is not associated with your internet service. You will need to call our technical support department at 1-888-222-5314 to make sure your account is active and your modem is registered with our system.

If your modem is unable to get online, you will want to reset it. Remove the power cord from the back of the modem, and let it sit without power for at least 30 seconds. Then restore power to the modem and determine if it can get online. If the modem cannot connect to the internet, please call our technical support department at 1-888-222-5314 so we can determine if a service call is required.

 

If you have a router, you will want to disconnect power to the router while the modem is unplugged, and leave the router without power while the modem is getting connected to the internet. Once the cable light is solid, you can restore power to the router, and the PC light on the modem should turn on solid.

 

For more information about the Ambit modem, see the manufacturer's User's Guide .

 

Still have questions? Please contact us at 1-888-222-5314.